b365's Privacy Policy — Your Data, Our Responsibility

This privacy policy has been prepared by the organization operating the b365 platform and applies to all our registered members and website visitors located in Bangladesh. By reading this policy, you will understand what types of information we collect, how it is used, and what steps we take to protect your data. By using the b365 website, you are considered to have agreed to the terms of this privacy policy.

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1 Scope and Purpose of Data Collection

b365 collects certain personal information in order to operate its services properly. We only collect information that is necessary to provide our services and that may be collected lawfully.

1.1 Registration Information

At the time of account creation, the following information may be collected from you:

• Full name (as per national identity card)
• Date of birth (for age verification — for those aged 21 or above only)
• Mobile number and email address
• National identity card or passport number (for identity verification)
• Current address

1.2 Financial Transaction Information

Financial information is collected during the deposit and withdrawal process. Accepted payment methods at b365 are — bKash, Nagad, Rocket, Upay, and bank transfer. Transaction-related information is stored securely and retention is mandatory under anti-money laundering regulations.

1.3 Automatically Collected Information

When you use the b365 website, certain information is collected automatically:

• IP address and geographic location (approximate)
• Browser type and operating system
• Page visit logs and session duration
• Device type (mobile or desktop)
• Data collected from cookies and similar tracking technologies

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2 Purpose of Data Use

Collected information is used for the following purposes:

• Account creation, identity verification, and account management
• Processing deposit and withdrawal transactions
• Providing customer support — assistance via 24/7 live chat and email
• Fraud prevention and ensuring account security
• Implementing responsible gambling policies and age verification
• Fulfilling legal obligations and responding to requests from authorities
• Improving platform performance and introducing new features
• Sending promotional information and offers with your consent

b365 never sells your personal information to third parties. Data sharing occurs only in the specific circumstances described below.

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3 Data Sharing with Third Parties

In certain limited circumstances, b365 may share your information with third parties. These circumstances are:

3.1 Payment Processing Providers

bKash, Nagad, Rocket, Upay, and banks receive limited information necessary to complete transactions. This information is used solely for processing the specific transaction.

3.2 Legal Obligations

Information may be disclosed in response to a lawful order or valid request from a competent court or regulatory authority. In such cases, we will only provide information that is legally required.

3.3 Technology and Analytics Providers

We engage trusted technology partners for the operation and development of the platform. These partners operate under strict confidentiality agreements and may only use the information received for the contracted work.

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4 Data Security Measures

b365 follows industry-standard technology and practices to protect your information. Our security framework consists of the following layers:

• SSL/TLS Encryption: All communication between the website and servers is protected by 256-bit SSL encryption.
• Data Storage Security: Stored data is kept in encrypted form and multiple security layers are maintained to prevent unauthorized access.
• Access Controls: Only authorized personnel may access your information, and only for specific legitimate purposes.
• Regular Security Reviews: Platform security is regularly tested and updated.
• Two-Factor Authentication: A two-step verification system applies to protect your account.

It should be noted, however, that no one can guarantee complete security when transmitting information over the internet. We take every possible precaution, but users also bear the responsibility of keeping their passwords and login details secure.

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5 Cookie Policy

The b365 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that make your browsing experience easier and more personalized.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, perform security checks, and save language preferences.

5.2 Analytics Cookies

These cookies are used to understand which parts of the website are used most. This information is analyzed in aggregate and is not personally identifiable.

You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may affect some features of the website.

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6 Data Retention Period

b365 retains your information only for as long as necessary. The main factors that determine the retention period are:

• While the account is active — all account information is retained
• Even after account closure, certain information may be retained for a defined period due to legal obligations
• Financial transaction records are retained for the period required under anti-money laundering regulations
• Once the need has passed, information is securely deleted or anonymized

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7 Your Rights

As a registered member of b365, you have the following rights. To exercise these rights, please contact our support team:

• Right of Access: The right to know what information we hold about you.
• Right to Correction: The right to request correction of any inaccuracies in your information.
• Right to Deletion: The right to request deletion of your information in certain circumstances — however, this may be limited where legal obligations exist.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent for promotional communications at any time.

To exercise these rights, contact the b365 support team via live chat or email: [email protected]

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8 Protection of Minors' Information

b365 is for persons aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification at the time of registration is a mandatory part of our account-opening process. If we become aware that information from a minor has been collected, that account and associated data will be deleted immediately.

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9 Links to Third-Party Websites

The b365 website may occasionally contain references to third-party websites. b365 is not responsible for the privacy policies or data protection practices of these external websites. We recommend reading the relevant site's own privacy policy before visiting such sites.

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10 Notice of Policy Changes

b365 reserves the right to update this privacy policy from time to time. In the event of any significant change, we will inform you in the following ways:

• Displaying a special notice on the website
• Sending a notification to your registered email address
• Requesting acceptance of the updated policy at login

The updated policy will take effect from the date it is published. Continued use of the website after changes are made will be considered acceptance of the new policy.

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11 Contact & Complaint Resolution

If you have any questions, concerns, or complaints regarding this privacy policy, please contact the b365 support team. Our team is active 24/7 and is able to provide assistance in both Bengali and English.

• Live Chat — directly from any page on the website
• Email: [email protected]

After a complaint is submitted, we will try to provide a resolution as quickly as possible. Complex matters may require a more detailed investigation.